NEW ORLEANS DENTAL ENTERPRISES, INC. (NODE)
PREFERRED PROVIDER
FIRST DATA
Account Representative
John
White
Payment
Consultant
504.874.4877
john.white@firstdata.com
www.firstdata/en_us/home.com
John has many years of successful business service in the Medical Industry. He has built his reputation on three basic but sometimes overlooked principals: Honest business practices, fulfilling his commitments, and accessibility after the startup.
The payment processing industry is one that can be confusing and sometimes frustrating. Some companies and representatives in the industry can be less than helpful when you have an issue and may appear at times to be less than honest. John handles his client relationship differently and attribute his success to being knowledgeable, trustworthy, and professional.
Doctors and Business Managers should have a general idea about how the payment industry works. But more importantly, doctors and management should be able to call upon a professional to evaluate and advise. In many cases, John has explained how the industry works and how he can help change a less than desirable business relationship.
John has worked for over a two years on winning the trust of NODA. During this time period, he has signed up many professionals inside NODA that are very satisfied with their services. John will be happy to provide a list of current NODA members that have been clients of his for some time and have experienced their professional treatment.
Additionally, John has worked with NODA management to provide a Special Program exclusively for NODA members.
NODA Comprehensive Payment Processing Program
· Evaluate current processing
· Discover concerns, issues, and shortfalls
· Creating professional written proposals
o Visa & Master Card
§ Credit 1.79%
§ Debit 1.69%
o Discover
§ Same rates as Visa & Master Card
§ No separate statement or fees
§ Fast funding
o American Express
§ National Exclusive to new First Data Clients only!
· Credit 2.55%
· No separate statement
· Fast funding
o HIPPA Certified Terminals and PIN Pads
§ If replacement is necessary, we have special leasing or purchasing programs
o Optional Electronic Check Acceptance
§ TeleCheck (First Data Owned)
· Eliminates bad checks
· Electronically deposits funds
· Hand cancelled check back to patient
· You will never see the check again
· Personalized On-site Installation & Training
John is personally committed to making your practice more efficient by creating and maintaining an honest, long term, and professional business relationship.
Brochure
NODA News Interview
IS
FIRST
DATA
RIGHT
FOR
YOU?
By
Kevin
J.
Collins,
D.D.S.
–
NODE
President
The following is an interview between Kevin J. Collins, D.D.S., President of New Orleans Dental Enterprises, and John White, regional representative for First Data Merchant Services (FDMS). FDMS is also known as First Data. This article will highlight the services that First Data can provide to the rest of the NODA membership. The following are answers to many questions you may have about First Data and the services First Data provides.
First Data Merchant Services (FDMS) has been a NODE Preferred Provider for office credit card processing for the past 3 years. First Data has over 50 NODA members and the New Orleans Dental Conference/LDA Annual Session as clients.
Tell me about First Data.
First Data is the world’s largest processor of non-cash customer payments. For example, non-cash payments are payments made by credit cards and debit cards. First Data is the preferred processor for large companies like Wal-Mart, Target and Home Depot. While having these large companies as clients is impressive, my local clients like the NODA members and the New Orleans Dental Conference/LDA Annual Session is just as important. Because First Data has a huge responsibility in processing non-cash payments for our national client and local groups like NODA, First Data stays in front of the trends by being innovative through new technologies.
What do you mean by staying in front of the trends?
First Data was the first company to embrace the Payment Card Industry Data Security Standard, also known as PCI DSS. The PCI DSS is a trend and new requirement imposed by Visa, Master Card, Discover, and American Express that requires strict confidentiality and security of the client’s payment data. In a way, PCI DSS can be compared to the HIPPA that regulates how your patient’s information is secured and disseminated. The First Data’s electronic devices are certified under the strict PCI DSS guidelines to accept the non-cash payments. In fact, I encourage and recommend all of my NODA member clients and perspective clients to review this information on PCI DSS at the First Data Merchant Services website. The website is: http://www.merchantinsider.com/merchantresources/datasecurity.
Tell me about the new technology coming.
The new technology is the Touch less Payment using the Radio Frequency Chip. This RF Chip is implanted in your credit card. While you are a small distance away from a Touch less Payment receiver you simply tap your credit card and the transaction payment process is initiated. If you visit one of your local drug stores like Walgreen’s or CVS, the payment terminals have been updated to accept this new technology. Some NODA members who have signed on recently currently have this technology. Although this technology is slowly arriving in the United States, consumers in Europe and Japan are using their cell phones with this technology. You simply tap the cell phone and the transaction is initiated.
Besides the innovative technologies, what are the benefits to the NODA Members in using First Data services?
The first benefit and the most important is the attractive low processing rate structure. Another benefit, comparing your current processor with First Data processing rate is made easy. My process is simple. With your permission, I receive a copy of a monthly statement, perform an analysis of your current rate structure costs, apply the special NODE rates, print out a three page proposal and compare your plan with First Data savings! For instance, First Data has provided a $100 savings to a number of your members already!
How about if our member is in contract with their current provider?
Great point! After I meet with the Doctor and explain the benefits of the First Data program, I will review the current processor contract and determine if the doctor has satisfied the previous agreement. If not, I have a special program that First Data will cover up to $250.00 under contract cancellation fees. In most cases, the cost of breaking the contract is covered.
Do I have to install new equipment in order to take advantage of your program?
This depends on the age, memory, and peripherals of the current terminal. One of the greatest shortcomings I have found in a NODA member office is the lack of a Pin Pad processing technology. Pin Pad Debit is the least expensive way to process payments! By not having a pin pad, it’s like having antiquated dental equipment. This is costing you money! By installing a pin pad, the savings generated in processing fees can cover the cost of the new terminal technology. This alone is a good reason to change over to the First Data credit card processing program!
I have personally installed and train the staff on the correct usage of the equipment and the verbiage associated with asking for payment using the debit card. The verbiage goes like this, “will that be cash or would you like to use your debit card?” This statement alone will generate savings when the patient uses his or her debit card. You will be surprise how many people will prefer to use their debit card!
In closing, what else would you like our NODA member to know about you or First Data?
Dr. Collins, you were one of the first NODA members to used First Data Merchant Services and have experienced the benefits that our program had to offer over the last 3 years. I am very proud of the 50 business relationships that have come from this business relationship. The only thing left is to extend this great working relationship to the other NODA members that are not represented. I encourage your members to embrace my services by giving me the chance to review their current business relationship. I am always available to field any questions from the doctor or the staff. If you have any questions, please call me on my cell phone at 504.874.4877.
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